FAQs

We accept Zelle, Venmo, Cash on delivery, VISA, MasterCard and American Express cards. You can algo choose to pay with Amazon Pay and PayPal. Payments will be debited from your card at time dispatch.

All transactions are safe, we use  Secure Socket Layer (SSL) technology to protect and encrypt the data you send to us over the internet. 

If there are any issues with the payment, you can contact us via WhatsApp and we will be happy to help you. 

CAN I CANCEL MY ORDER?

Orders can be canceled within the first 24 hours of making the purchase. After that, we can’t guarantee cancellation.

If you need to make any amendments, please call customer service at roadofhana@gmail.com or contact us via WhatsApp. 

IS IT SAFE TO SHOP ONLINE?

We take your data protection safety very seriously. Your information will only be shared with third parties that abide by applicable data protection legislation.

HANA uses Secure Socket Layer (SSL) technology to protect and encrypt the data you send to us over the internet. If you look closely at the location (URL) field at the top of the browser, you will see that it begins with ”https:’’ instead of “http:” This means that you are in secure mode.

• SHIPPING & RETURNS

WHEN WILL MY ORDER SHIP?

Currently, order processing time is between 1 and 7 working days. 

WHICH COUNTRIES DO YOU SHIP TO?

We ship worldwide.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Please contact us at roadofhana@gmail.com or via WhatsApp about any returns or exchanges within 30 days of receiving your item so we can help facilitate the process. You also can read the Refund Policy to find out more. 

• GUARANTEES

DOES MY PURCHASE COME WITH GUARANTEE? 

We don’t offer guarantees on our products but we take responsibility for any proven fabrication defect, in the 1st month after receiving your purchase. Please check your package as soon as you receive it, to check there’s no defect, damage or that you’ve received the wrong product. Contact us immediately if you find any of the mentioned issues.